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FAQs

Has my order come through? 
 
If you have not been redirected to a page saying "Thank you for placing your order" your order has not been process by the site. Press Place order and it should come through. You will see a loading symbol then the "Thank you for your order" will appear. 
 
I cannot select a size or sizes do not appear in product dropdown?
 
In any circumstances where you are not able to select a size in the drop down the likelihood is that item is now sold out. You may be able to call a store to see if they have your style in stock!
 
I cannot delete an item from my basket/checkout?
 
You can delete items from you checkout by clicking onto your shopping cart and clicking on the "x" button next to the relavent product. 

Can I make changes to my order? 

At Sambag we endeavour to process orders as quickly as possible. If you have made a mistake with your order, please email us within 3 hours and we will endeavor to make those changes for you. We'll try our best to make those changes for you, however there is no guarantee.

Will there be a delay during sale periods?

We are very proud of how fast we process orders during sale periods, but please allow for an extended waiting time as express post services are not available during sale. We appreciate our customer’s patience and understanding during peak sale periods, as it may take up to two weeks for your package to arrive.

How can I track the progress of my order? 

Domestic customers will receive an email letting you know that your order has shipped along with an Australian Post Registered Post tracking number. You will be able to track your item on the Australia Post website.

Do I need to be home to receive my order?

For tracking purposes a signature is required on delivery for domestic and international shipping. If no one is home during business hours your package may end up at your local post office for collection. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox and an attempted delivery email’ giving you instructions on where to go and collect your package. To avoid this we suggest nominating a work address.

What methods of payment do you accept?

We accept PayPal*, Visa, and MasterCard. If you want to pay by American Express please call us. Please note that you can pay with your credit card using PayPal even if you do not have a PayPal balance. *For whatever reason, if Paypal is not available at checkout this is due to maintenance. We hope Paypal will be running on the website permanently from mid January 2015.