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What is your returns policy?

  • Oh no! We’re so sorry you didn’t love your Sambag piece!
  • All returns requests must be made within 7 days of receiving the order.
  • All full priced items are eligible for a full refund. Please note that your original shipping charges are not refunded.
  • Any sale/promotion items are FINAL SALE
  • We STRICTLY do not refund non-full priced items.

How do I make a return/exchange?

  • Please reach out to with your order number and the products you would like to exchange or return.
  • Our customer service team will respond to your email, provide a returns form and all the instructions you will need to complete your return or exchange.

How long does it take to process a return?

  • Credit card refunds usually take 5-10 business days to appear on your statement.


What happens if I’ve provided the wrong shipping address or ordered something accidentally?

  • We pack our orders very quickly, so please reach out to within 3 hours if you wish to edit, cancel or change your order. We’ll try our best to catch your order before it’s shipped!

How quickly can I receive my parcel?

  • Most of our orders are picked and packed within 2 business days of purchase; although busy sale periods might delay this. Thank you in advance for your patience and understanding during this busy time!

How much does shipping cost?

MethodCostExpected Arrival
Normal$103 - 7 business days
Express$151 - 3 business days
Free Normal (spend over $200$03 - 7 business days

How much does international shipping cost?

MethodCostExpected Arrival
DHL International Express$201 - 3 business days
FREE DHL International Express (spend over $300)$01 - 3 business days

Tax and Duties

  • International delivery costs do not include taxes or duties, which may be applied by customs at the destination country.