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Returns

What is your returns policy?

  • Oh no! We’re so sorry you didn’t love your Sambag piece!
  • All returns requests must be made within 7 days of receiving the order.
  • All full priced items are eligible for a full refund. Please note that your original shipping charges are not refunded.
  • Any marked down items are eligible for an exchange or an online credit note.
  • We STRICTLY do not refund marked down items.

How do I make a return/exchange?

  • Please reach out to online@sambag.com.au with your order number and the products you would like to exchange or return.
  • Our customer service team will respond to your email, provide a returns form and all the instructions you will need to complete your return or exchange.

How long does it take to process a return?

  • Credit card refunds usually take 5-10 business days to appear on your statement.

Shipping

What happens if I’ve provided the wrong shipping address or ordered something accidentally?

  • We pack our orders very quickly, so please reach out to online@sambag.com.au within 3 hours if you wish to edit, cancel or change your order. We’ll try our best to catch your order before it’s shipped!
DOMESTIC SHIPPING

How quickly can I receive my parcel?

  • Most of our orders are picked and packed within 2 business days of purchase; although busy sale periods might delay this. Thank you in advance for your patience and understanding during this busy time!

How much does shipping cost?

MethodCostExpected Arrival
Normal $10 3 - 7 business days
Express $15 1 - 3 business days
Free Normal (spend over $200 $0 3 - 7 business days
INTERNATIONAL SHIPPING

How much does international shipping cost?

MethodCostExpected Arrival
DHL International Express $20 1 - 3 business days
FREE DHL International Express (spend over $300) $0 1 - 3 business days

Tax and Duties

  • International delivery costs do not include taxes or duties, which may be applied by customs at the destination country.