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Privacy Policy

Sambag respects your privacy on the Internet and it is of great importance to us. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information you provide us with. By visiting sambag.com.au, you are accepting and consenting to the practices described in this Privacy Policy and the web site Terms and Conditions (link to Terms & Conditions page). To protect your privacy, you can visit Sambag's site without identifying yourself or having to reveal any information about yourself.

HOW WE HANDLE CUSTOMER INFORMATION

Sambag collects personal information in two ways - when you place an order or register for Sambag’s email subscription. This information is used to assist in keeping you informed with relevant consumer notifications about products, store openings, offers, promotions, sales, and any other goings on that may interest you as a special Sambag customer. We also use your details to ensure a high level of customer service is maintained in processing orders and ensuring a timely delivery.

When you submit feedback or questions via e-mail, or contact us for information about our website, we will request your name and e-mail address. We use this information solely to respond to your inquiries, and for future information about Sambag’s products. You can unsubscribe from our mailing list at anytime that you request.

You will not be contacted via telephone for any other reason than your order status and unless you have otherwise specifically requested.

When you place an order you will be asked for the following personal information: your name, e-mail address, billing address and delivery address, and phone numbers, so that we can process and fulfill your order. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card. Details of your address and telephone number will be shared with our courier partners, Toll Priority or Royale Couriers, dependant on your locality, solely to ensure an excellent delivery service.

We do not collect personal information when you visit our site unless you log on, place an order or register with us.

Sambag ensures that information you share with us is managed in accordance with relevant Australian privacy law. As the Australian Federal Government introduces new privacy legislation - Sambag's privacy policies will be reviewed and updated as appropriate.

More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au

WHO WE SHARE YOUR INFORMATION WITH

This policy applies to Sambag or its subsidiaries, but not to websites maintained by other companies or organizations to which we link to or engage in joint promotions. Please ensure that you read the Privacy Policy of such other companies before submitting your details. We do not share or sell information to third parties, outside our corporate group, nor use personal information for any reason other than its intended use.

Sambag does not intend selling your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes major delivery companies and third party fulfillment contractors. In these circumstances, Sambag will ensure that these third parties undertake to protect your privacy.

HOW WE USE COOKIES & OTHER TECHNOLOGIES

A cookie is a small amount of information sent from a web server to your computer and stored in your hard drive. We use cookies when someone logs on to our website, to maintain that log on, to retain log on information if requested, and for the service of our shopping cart. Sambag’s site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases, and to deliver content that best meets your preferences and interests, so as to best meet the expectations of customer service and benefit.

We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave Sambag. Any activity while you are at www.Sambag.com may be monitored.

Most browsers automatically accept cookies, however if you choose to alter the settings of your browser to prevent automatic acceptance of cookies, you may still use all the features of the website, including making purchases. The use of cookies is common practice, however should you require any further information, www.allaboutcookies.org.

UPDATES TO OUR PRIVACY POLICY

We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your Personal Information, we will post the policy change notification on the web site and we will update this Statement accordingly. We encourage you to periodically review this Statement for the latest information on our privacy and security policies.

If you have any questions about this Statement, the practices of sambag.com.au with respect to personal information or your dealings with this web site, you can contact us at online@sambag.com.au or +612 9698 3062.

Thank you.