How we handle customer information
Sambag collects personal information in two ways - when you place an order or register for Sambag’s email subscription. This information is used to assist in keeping you informed with relevant consumer notifications about products, store openings, offers, promotions, sales, and any other goings on that may interest you as a special Sambag customer. We also use your details to ensure a high level of customer service is maintained in processing orders and ensuring a timely delivery.
When you submit feedback or questions via e-mail, or contact us for information about our website, we will request your name and e-mail address. We use this information solely to respond to your inquiries, and for future information about Sambag’s products. You can unsubscribe from our mailing list at anytime that you request.
You will not be contacted via telephone for any other reason than your order status and unless you have otherwise specifically requested.
When you place an order you will be asked for the following personal information: your name, e-mail address, billing address and delivery address, and phone numbers, so that we can process and fulfill your order. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card. Details of your address and telephone number will be shared with our courier partners, Toll Priority or Royale Couriers, dependant on your locality, solely to ensure an excellent delivery service.
We do not collect personal information when you visit our site unless you log on, place an order or register with us.
Sambag ensures that information you share with us is managed in accordance with relevant Australian privacy law. As the Australian Federal Government introduces new privacy legislation - Sambag's privacy policies will be reviewed and updated as appropriate.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au
Who we share your information with
Sambag does not intend selling your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes major delivery companies and third party fulfillment contractors. In these circumstances, Sambag will ensure that these third parties undertake to protect your privacy.
How to update your information
Changes to your contact, invoice and delivery details can be made using the account section of www.sambag.com.au. Alternatively, if you would like us to update your details, please notify us at firstname.lastname@example.org and we will attend to correcting your stored information, as soon as possible.
We do not want to send emails to you if you would prefer not to receive them. At any time you do not wish to receive our email marketing updates you can “unsubscribe” by clicking on the link at the bottom of our email flyer. Alternatively you may contact our head office if you would like us to remove you from our subscriber list by sending an email to email@example.com, or by writing to 937 Bourke Street Waterloo NSW 2017 Australia.
We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your Personal Information, we will post the policy change notification on the web site and we will update this Statement accordingly. We encourage you to periodically review this Statement for the latest information on our privacy and security policies.
If you have any questions about this Statement, the practices of sambag.com.au with respect to personal information or your dealings with this web site, you can contact us at firstname.lastname@example.org or +612 9698 3062.