Delivery and Returns
Pricing for delivery is as follow;
Orders within Australia over $200 - Free Shipping
Orders within Australia under $200 - $15 Delivery Fee
New Zealand: $35
Rest of World: $45
If you have any further questions regarding shipping options please contact us at online@sambag.com.au.
Delivery Information
When estimating the delivery time of your goods please consider the following;
• Order processing will not commence until credit card authorisation and address verification has occurred.
• Orders which are placed after midday will not be downloaded into the system for processing until the next day and therefore will not be actioned until the following day.
• Please allow at least 1-2days handling time before your order is dispatched. Where possible we will try to process orders for shipment on the same day of purchase, but this will vary depending on the quantity of orders at any given time.
• In the case of incomplete delivery, shipping will only be charged for the first delivery.
• Orders which are placed over the Weekend or on a Public Holiday will not be processed until the next business day, at the earliest. Business days are Monday to Friday, excluding NSW Public Holidays.
• Please note when completing your order form to include a valid Street Number, Suburb, Post Code and Phone Number. Orders cannot be processed without this information, and Sambag will not be held responsible for any delays incurred because of this missing data.
• Please be sure to provide an address THAT will be attended when delivery occurs. Sambag uses a courier service to deliver our products – but in the event of the shipping address being unattended, Sambag reserves the right to leave the parcel at the delivery address without requiring signature. In the best interest and safety of your order – please consider sending your parcel to a location that is occupied between the working hours of 9am-5pm Monday to Friday.
• If your order does not arrive more than two days after dispatch confirmation email is sent, please contact us at online@sambag.com.au
International Orders
International orders placed with Sambag Online will not incur any Australian GST taxes on any products. However, please be aware that when making an overseas purchase, you may be required to pay duties and taxes on the parcel upon delivery to your country of residence.
• If you are purchasing from Sambag Online from any country other than Australia, longer delivery estimation applies. For orders to New Zealand, please allow at least 1 week from confirmation dispatch email for your order to arrive. For orders being delivered to anywhere other than Australia or New Zealand please allow at least two weeks in order to receive your parcel.
Tracking your order
Once you have received your dispatch confirmation email detailing your consignment note number, you can track your parcel online.
Toll Ipec Priority is used to send orders within Australia. If you would like to track your parcel please go to https://online.toll.com.au/trackandtrace/index.jsp and plug in your consignment note number.
Royale Asia International Couriers are used to send our parcels overseas. If you would like to track your international order please go to http://tracking.parcelperfect.com/3364.3364.3364 and plug in the HAWB number from your consignment note.
Returns
At Sambag we will happily exchange or refund you for items unsuitable where intention to return item has been emailed to online@sambag.com.au, no longer than 14 days after date of delivery. When approved, the item/s must then be forwarded to Sambag by registered mail. It is our Company Policy that under no circumstances are customers allowed onto our warehouse premises. For any exchanges or returns, product must be posted back to Head Office at the customer’s expense.
Sambag reserves the right to refuse any requests for exchange or refund after this 14day period. Full price items can be returned for a full refund or an exchange. Please note that credit card refunds can take up to 3 working days to process and clear once items have been returned. Any refunds processed will NOT include refund of the postage fee; only the amount of the item purchased. In the event of a faulty item, once the product has been received back at Head Office and deemed a manufacturers fault, and not attributable to wear and tear, we will refund the postage amount incurred if you include a receipt with the product.We will then email you with the return address.
For returns to be facilitated all items must be in new and unused confition with all tags attached. Under no circumstances will we accept items without their tags. Shoes must be returned with all original packaging including undamaged boxes. We are unable to accept returns without boxes or with scratched or marked soles. Please allow approximately 1 week from the day you return your goods to process the return.
Returns Exceptions
Please be aware that all SALE items will NOT be eligible for a refund. Where a sale item has been purchased, customers are welcome to exchange within 14 days from date of delivery, but no refunds will be accepted on sale items. Please note, refunds and exchanges are not accepted on swimwear, sunglasses and jewellery due to health regulations.
Exchanges
Items exchanged will be exchanged at the retail price that was efective on the date of the original transaction. An exchange can be made to the online store or at one of our retail stores.
HOW TO MAKE AN EXCHANGE:
- Email Sambag Online online@sambag.com.au, within 14 days of receipt of items. Please allow 24 hours for Online Customer Service to respond with approval.
- The Online department will email you an intent to return form.
- Items must be returned with the intent to return form completed and enclosed - failure to do so can result in delays.